Return Policy - General Guidelines

You will benefit from our excellent products designed for your comfort. We manufacture top quality bicycle apparel. Our materials are the best we can find, always high quality, and our designs are proven performers. Customer Service: cyclewear@aerotechdesigns.com

Refunds:

Not a problem, just download our Return Form and send it within 3 weeks of ship date.   Please try it on and check fit with a clean body.  For security purposes, your credit card number expires in our system after 21 days.  Only unused (not worn, not laundered, with tags) clothing with tags will be refunded.  To qualify for refund, returns must be in the same condition as when sold and in the original packaging as provided by the manufacturer. This includes tags, packaging, and accessories to the product itself.  All garments must be UNUSED and UNLAUNDERED. Aero Tech Designs will not refund any garments that have animal hair, been worn, dirtied, or washed.  The return form you send to us will not be returned to you.  Shipping is not refundable. Restocking Fee - Large orders that are returned for refund are subject to 20% restocking fee.  Please allow 7 business days after receipt.

Exchanges: 

Not a problem...just return within three weeks of ship date.  Send the your return (not worn, not laundered, with tags) product with an explanation on the Return Form (PDF) with your desire for exchange or refund.  Only unused (not worn, not laundered, with tags) clothing with tags will be refunded.  To qualify for refund, returns must be in the same condition as when sold and in the original packaging as provided by the manufacturer. This includes tags, packaging, and accessories to the product itself.  All garments must be UNUSED and UNLAUNDERED. Aero Tech Designs will not refund any garments that have animal hair, been worn, dirtied, or washed.  The return form you send to us will not be returned to you. Return Authorization number not required.

Guarantee:

Our products are unconditionally guaranteed against defects in materials and workmanship.  If your item is defective we will repair or replace the item at no charge to you.  Please send your defective item to us within three weeks of ship date along with an explanation on the Return Form (PDF) and we will make sure you receive a replacement.

Shipping:

Shipping is non-refundable even if we miss your emergency, we will not refund shipping charges for items we ship and receive returned. Shipping charges are not refundable.

Instructions:

To return a product for a refund or an exchange, send the completed  Return Form  (PDF) with explanations. If you have access to a copier, you could include a copy of your packing list. 

For your protection, we recommend that you use a reliable carrier that can provide you with delivery confirmation.  Please allow at least one week’s processing time from when your return is delivered to our offices to process your return or exchange. For returns relating to multiple orders, please enclose a copy of each order’s packing slip.

Ship your returns to: 

Customer Service Dept.
Aero Tech Designs Cyclewear
1132 4th Ave.
Coraopolis, PA 15108

Privacy Policy:

We never sell your information to outside agencies.  We keep your data private.