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Help and FAQ

Help & Frequently Asked Questions

Policies, Shipping, Product Care & More
Contact Us

Customer Service

Main Line: 412‑262‑3255
Toll Free: 800‑783‑8326
Orders / Returns: orders@aerotechdesigns.com
Product Questions: info@aerotechdesigns.com


Custom Cycling Apparel

Phone: 412‑262‑0993 or 800‑621‑4836
Email: custom@aerotechdesigns.com


Aero Tech Designs Inc.
1132 4th Ave.
Coraopolis, PA 15108
Guarantee

1‑Year Manufacturer Guarantee

Our Manufacturer Guarantee covers defects in materials and workmanship for one year from the purchase date. Defects include sewing errors, fallen seams, or broken zippers. Items covered are eligible for exchange or repair at our discretion. Please contact our customer service team for approval and instructions.

Returns & Exchanges

Easy 60‑Day Returns

We want to make returns and exchanges simple. No need to contact us first — just follow the steps below:

  1. Flip over your packing slip for the return/exchange form or print it here.
  2. Fill out the form indicating whether you want a return or exchange.
  3. Send the item back using a carrier with tracking (customer pays return shipping).
  4. Allow 1–2 weeks for processing after we receive the return.
  5. Refunds are issued promptly; exchanges ship free of charge back to you.
Note: Return shipping costs are not refundable.

Dealer Program

At this time, Aero Tech Designs does not have a dealer program.

Shipping

  • USPS Standard (2–7 business days)
  • FedEx Ground (1–5 business days)
  • FedEx Expedited (1–2 business days)
  • Standard International (7–15 business days)
  • Expedited International (2–8 business days)

Orders typically ship the next business day from Pittsburgh, PA. Domestic orders over $99 ship free via USPS Standard.

International Customers: Import duties or taxes are determined by your country and are your responsibility.

Product Care

Our apparel is made from performance fabrics. Follow these guidelines to extend product life:

  • Close zippers and Velcro before washing.
  • Wash cold with mild detergent; hang dry.
  • Avoid Velcro contact with jerseys/shorts to prevent pilling.
  • Avoid chlorine unless noted otherwise in product description.

Privacy Policy & Terms

See our Privacy Policy and Terms of Use.

Sales Tax

Pennsylvania residents may be subject to sales tax (up to 8%). Cycling apparel is taxable under PA law unless an exemption applies.

FAQ

Exchanges & Refunds

Fill out the return/exchange form on your packing slip and send the item back. Returns take 1–2 weeks to process. Refunds go back to your original method; exchanges ship free.

Free Shipping over $99

Available for domestic USA orders only. International orders are excluded.

International Shipping

We ship worldwide daily. Use checkout to estimate shipping costs by entering your country and postal code.

Order Status & Delivery

Most orders ship in 1 business day. Some products may require extra manufacturing time. You’ll receive tracking info by email once shipped.

Sizing

See product-specific sizing charts. Aero Tech Designs generally follows US sizing. If a product runs small/large, it is noted in the listing.

Sponsorships

We cannot offer full sponsorships but you may be eligible as a brand ambassador. For events, contact us with details for possible support.

Retail & Bulk Orders

A few products are available at Pro Bike + Run (North Park & Robinson, PA). We are not accepting dealer applications. Bulk order discounts available — email orders@aerotechdesigns.com.